Everyday at A4e we are trying to find new ways of Improving Peoples Lives. Everyday we look at different models, different clients, different places where we can bring our energy and passion to help a person, a family or a community. Some of the heroes in A4e for me are the people who take our service and vision to a whole new place, Sally with young people, Jon and Andy with Financial Inclusion, Liton with Legal Services, Andrew and Kate with our services to people who have been on long term Incapacity Benefit and David working in Prisons. Taking the vi..View Complete Post

Over the last few weeks we have had feedback from some of our clients that our service has missed the mark. Some of our clients have felt we have not lived up to the Improving Peoples Lives values we set ourselves.  Some of the feedback has been direct to our staff and the company but more disappointing is that some of our clients have felt unable to approach us directly about concerns they have regarding our service. To let customers down is bad enough but to have our clients feeling they could not approach us..View Complete Post