Wednesday 8th April 2009, 15:48Rating A4e's Service

 

One of the areas we always try and improve is the way we respond to customer feedback. This includes giving a voice to satisfied customers, listening to suggestions for improvement and putting right complaints about services we provide. Broadly the feedback we get falls into three areas:
 
  • Dissatisfaction because we are providing a service badly
  • Complaints about the service we provide because our customers do not like the service we have been asked to provide by governments
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Tuesday 7th April 2009, 15:15Australia 2

Even more exciting news. We had two years of hard work establishing whether we could make an effective contribution to welfare, employment and social policy in Australia. There were a number of long, testing visits to Australia from various members of the teams in UK. At the end of last year, we appointed a senior team in Australia – experts who shared our vision for improving people’s lives – to work on the opportunities under the 2009 ESA tender. And today we were informed we had been successful!

We will be working in three areas – two in Sydney (Eas..View Complete Post
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