When you work in and around public services, one of the things you get used to is the criticism of public services. There are varied - often opposite - opinions on the merits, success or failure of various public services. Since starting as a Non-Executive Director of a Primary Care Trust I have watched the impact of criticisms on staff working in the sector.
Everybody in the sector recognises the need for improvements and change especially with increasingly tight ‘budgets’. At the same time we have to acknowledge achievement and improvements in our services. The two ar..