It's been a while since I had a chance to update my blog. Over the last month I've spent time working with our teams on a range of interesting stuff with different governments, as well as different parties in different countries. This work revolves around us making sure we take every opportunity to input into service design and policy review of the services we are involved. For me, the most important thing is putting the customer at the heart of policy design. Sounds a lot easier than it sometimes works out to be!

As a company that's grown up delivering public services we have a..View Complete Post