Friday 23rd March 2007, 01:46Whistle BlowingWe have all heard of the value of whistle blowers. These are people who work in organisations and are quietly aware that some one or something in that organisation is “not quite right”.
There are examples of whistle blowers leaking information to the press about the known dangers of cigarette smoking by the cigarette producers and yet the still produced for profits.
There are whistle blowers who feel uncomfortable that “homemade” is perhaps an unfair descriptor of the soup shipped in from a factory once a month. And feel it is an unbearable burden and need to share it and get the issue out into the open.
During my time with A4e I have been approached quietly and professionally by staff who wanted some reassurance that we were able to quickly resolve an issue which they felt uncomfortable about.
So I want to promote and raise the call to action for all those who work with us and see something going on which is a cause for concern.
But Whistleblower – is such a negative phase, so how about Trumpet Celebrations.
Trumpet is much more appropriate for celebrations, and I see this sort of feedback as a cause for celebration.
So if you see an interaction with a customer, a management style, unnecessary expenditure, dirty premises, missing name badges etc etc and you have tried to resolve the issue by raising it through the normal channel i.e. Business Managers etc but you have no Joy – then email myself, Mark Lovell, Emma, Steve Boyfield, Peter Brooks, Steve Glassock, Neil Watson, Sara McKee etc etc. pick the person who you feel can give you the best hearing.
And if you see a wonderful example of care, passion, hard work, something worthy of a “yippee” then use the same process – blow your trumpet hard, long and loud.
Thanks Roy Newey
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