Two views of the same thing…..

I have recently visited a number of our offices. The commitment and passion of the staff is always overwhelming. I am so impressed by the way our front line teams make every part of the process work for our clients. You are amazing.

I sat down this week and started to think about where we can improve our offer and make a step change in our delivery.

I started to think about our premises and the environment we offer for our friends when they come to us for help. I have two views;

View one:-

Our offices are clean, tidy, professional, bright, open, easy access, soft sofas, welcoming, full of IT equipment, open plan, good sized training rooms and on a par with our competitors.

View two:-

Our offices are bland, staid, lacklustre, stuck in a 1997 time warp, limited, sparse, single function, closed most evenings, closed at weekends, not exciting and lacking something.


This is not a criticism of the staff running the offices, nor of the staff who set them up. It’s just me thinking and wondering if we could do this better.

What do you think?

Is there anyone out there who wants to create an office for the future, a new concept design we can start to role out across our network? Can you get in touch with me and maybe a group of us can come together and let our imagination run wild.

Here’s my starter for 10 how about;

• Childcare facilities on site for our friends
• Real gas fires to make the rooms cosy
• Music
• Flat screen TVs
• Basket ball shooting nets
• Prayer rooms
• Domestic abuse drop in
• Children toys (for friends and recycling)
• Food service area – breakfast – lunch – dinner – evening snacks
• Bar stools
• Water features
• Interactive jobs boards
• Web cam rooms
• Rooms families can use for birthdays and receptions (free of charge)
• Karaoke nights
• Family weekends
• Free use for small businesses
• Open use for doctors drop in
• Dentist
• Post office counter
• Cash machine
• Ebay drop off site
• Child IT Breakfast Clubs
• After school clubs
• Hobby centres
• Partnership rooms for meeting of our stakeholders
• MP clinic so they can see our friends on site
• Cushions
• Soft lighting
• Coffee bar
• Art corner
• Fitness equipment
• Clothes recycle centre
• Food shop
• Energy centre
• Drop in for old friends
• Enterprise centre
• Legal advice centre drop in
• CAB drop in
• Eyesight check ups
• Chess club
• Scouts, rainbows, cubs, guides centre
• Bridge club
• IT health check services
• 50+ pension check ups
• Pregnancy help groups

Which one do you see?

What do you think, can we move into the third millennium. Can we produce an outstanding new concept design and be really radical?

Give me a call or email me and let’s get together.

Thanks

Roy